DORM BUTLER PRIVACY POLICY

1. INTRODUCTION AND SCOPE

1.1 ABOUT THIS PRIVACY POLICY

This Privacy Policy describes how Dorm Butler ("Dorm Butler," "we," "our," or "us") collects, uses, discloses, stores, and protects personal information when you visit or use the Dorm Butler website at YourDormButler.com, purchase or use Dorm Butler services, contact Dorm Butler, submit information through Dorm Butler forms, communicate with Dorm Butler, or otherwise interact with Dorm Butler.

Dorm Butler is a standalone business providing laundry services and Butler services for college students and for customers purchasing services for students. Butler services include Laundry Butler, Flexible Pickup, Birthday Butler, Errand Butler, and Delivery & Logistics requests.

1.2 WHO THIS POLICY APPLIES TO

This Privacy Policy applies, as applicable, to customers, prospective customers, students, parents or guardians, third party purchasers or payors, recipients of Dorm Butler communications, people who submit inquiries or applications, and visitors to the Dorm Butler website.

1.3 RELATIONSHIP TO OTHER DOCUMENTS

Use of Dorm Butler services is also governed by the Dorm Butler Terms and Conditions, which is a separate document. Third party websites, applications, payment services, communication services, or other platforms linked from or used with the Dorm Butler website have their own privacy practices and policies.

2. INFORMATION WE COLLECT

2.1 INFORMATION YOU PROVIDE

Depending on how you interact with Dorm Butler, you may provide information such as:

• name, email address, and phone number;

• account information, including sign in details when you create an account;

• student information, such as university or campus, residence hall or housing information, and dorm or room information;

• pickup, delivery, and service address information;

• booking and enrollment information, including package and service selections;

• laundry and care preferences and special instructions;

• Butler service requests, including event or birthday details you choose to provide for a Birthday Butler request and errand details you choose to provide for an Errand Butler request;

• customer support communications, contact form messages, feedback, and reviews;

• waitlist sign ups;

• information you provide when applying to work with Dorm Butler;

• information provided by a parent, guardian, family member, or other purchaser who purchases services for a student; and

• other information you voluntarily submit through the website or the service process.

2.2 SERVICE RECORDS

Dorm Butler keeps records related to your services, such as requests, quotes, order history, order status updates, and messages you send us.

2.3 SENSITIVE INFORMATION

Dorm Butler does not ask for Social Security numbers, government identification numbers, biometric information, or health information through the website. Please do not submit this type of information in forms or messages unless Dorm Butler specifically requests it for a legitimate purpose.

3. INFORMATION COLLECTED AUTOMATICALLY

3.1 TECHNICAL AND USAGE INFORMATION

When you visit or interact with the website, certain technical information may be collected automatically by the website and its hosting and infrastructure providers, such as IP address, browser type, device type, operating system, pages visited, referring pages, date and time of visits, website interactions, and technical information necessary for website security and functionality.

Dorm Butler does not collect precise location information through the website.

4. COOKIES AND SIMILAR TECHNOLOGIES

4.1 HOW WE USE COOKIES AND SIMILAR TECHNOLOGIES

The website uses cookies, browser storage, and similar technologies for website functionality and security, including keeping you signed in to your account and remembering preferences.

Dorm Butler does not currently use advertising or targeted advertising technologies on the website.

4.2 YOUR CHOICES

Your browser settings may allow you to control, block, or delete certain cookies and similar technologies. Disabling these technologies may affect website functionality, including the ability to sign in to your account.

5. HOW WE USE PERSONAL INFORMATION

5.1 PROVIDING AND MANAGING SERVICES

Dorm Butler uses personal information to create and manage customer accounts; process service requests and enrollments; schedule services; coordinate laundry services and Butler services; coordinate pickups, deliveries, errands, events, birthdays, or other purchased services; prepare quotes; communicate about service requests; handle customer support; process payments and refunds where applicable; and manage customer preferences and service instructions.

5.2 COMMUNICATIONS

Dorm Butler uses contact information to respond to inquiries and to send service confirmations, scheduling information, pickup or delivery information, order status updates, account or payment related communications, and customer service communications.

Dorm Butler may also send optional marketing communications, such as Dorm Butler news and offers, where you have opted in and where legally permitted. You are not required to agree to marketing communications to purchase Dorm Butler services.

5.3 BUSINESS OPERATIONS

Dorm Butler uses personal information to operate and maintain the website, improve services, understand customer needs, prevent fraud, misuse, or unauthorized activity, protect the security of the website and services, troubleshoot technical problems, maintain business records, manage vendors and service providers, and review applications from people interested in working with Dorm Butler.

5.4 LEGAL AND SAFETY PURPOSES

Dorm Butler may use personal information to comply with applicable law, respond to valid legal requests, enforce agreements, protect Dorm Butler, customers, personnel, contractors, service providers, or other people, investigate suspected fraud, abuse, security incidents, or unlawful conduct, and establish, exercise, or defend legal claims.

5.5 AGGREGATED OR DEIDENTIFIED INFORMATION

Dorm Butler may use aggregated or deidentified information that no longer reasonably identifies an individual for legitimate business purposes, such as understanding how services are used.

5.6 NO SALE OF PERSONAL INFORMATION

We do not sell your personal information.

6. HOW WE SHARE PERSONAL INFORMATION

6.1 WHEN WE SHARE INFORMATION

Dorm Butler does not publicly disclose customer information, and does not disclose it simply because a person asks for it. Personal information may be shared when reasonably necessary to operate Dorm Butler and provide requested services, including with:

• payment processors;

• website, hosting, database, and infrastructure providers;

• sign in and authentication providers, such as Google, if you choose to sign in with that service;

• email and messaging providers used to send customer communications;

• contractors or service personnel who need relevant information to perform the requested service;

• professional advisors, such as attorneys, accountants, or insurers; and

• government authorities or other parties when legally required or reasonably necessary to protect rights, safety, or property, as described in Section 15.

6.2 SERVICE PROVIDERS AND CONTRACTORS

Dorm Butler may use independent contractors, vendors, service providers, or other third parties to help operate the business or fulfill requested services. Dorm Butler shares only the information reasonably necessary for the applicable service and may require service providers to keep information confidential and use it only for authorized business purposes.

7. STUDENT, PARENT, GUARDIAN, AND THIRD PARTY PURCHASER INFORMATION

7.1 PURCHASES FOR A STUDENT

A parent, guardian, family member, or other person may purchase services for a student. When this happens, Dorm Butler may collect information about both the purchaser and the student receiving the service.

7.2 VERIFICATION AND DISCLOSURE

The fact that someone identifies themselves as a parent, guardian, family member, or other person does not automatically authorize Dorm Butler to disclose private account information belonging to a student. Dorm Butler may require appropriate verification before disclosing account information, service details, or other information.

Dorm Butler does not confirm whether a specific student is a Dorm Butler customer to an unverified person. If Dorm Butler receives an inquiry seeking to purchase a service for a student, Dorm Butler may request information necessary to determine whether the request can be fulfilled without unnecessarily revealing private customer information.

7.3 PURCHASER ACCOUNT ACCESS

A purchaser who buys a service for a student may be able to view information related to the purchase they made through their own account.

8. PAYMENT INFORMATION

8.1 PAYMENT PROCESSING

Dorm Butler collects payment and billing information necessary to process purchases. Payments are processed by a third party payment processor, and payment information is transmitted to and processed by that provider. Dorm Butler does not store full card numbers.

Third party payment processors have their own privacy policies and terms.

9. COMMUNICATIONS, EMAIL, AND SMS

9.1 EMAIL AND PHONE COMMUNICATIONS

Dorm Butler may use phone numbers and email addresses to communicate with customers regarding services, scheduling, orders, accounts, support, and other customer requested activity.

9.2 TEXT MESSAGES

When submitting a service request, you may choose to receive text message service updates about that request. This option is not required to submit a request. If you opt in, Dorm Butler may keep your phone number, your consent choice, and message related records needed to administer those messages.

Dorm Butler does not currently operate a marketing text message program. Additional details are provided in the Dorm Butler SMS & Text Messaging Terms.

9.3 YOUR COMMUNICATION CHOICES

You can opt out of optional marketing messages without affecting service messages needed to complete your order. Where available, you may unsubscribe from marketing emails using the unsubscribe mechanism included in the communication, or by contacting Dorm Butler.

Service related communications may continue when necessary to provide a purchased service, manage an account, respond to a request, or address a transaction.

10. DATA SECURITY

10.1 SAFEGUARDS

Dorm Butler uses reasonable administrative, technical, and physical safeguards appropriate to the nature of the information and its business operations. We use access controls so that customers can see their own records and only authorized team members can see operational records.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. Please protect your account credentials and contact Dorm Butler if you believe your information has been compromised.

11. DATA RETENTION

11.1 HOW LONG WE KEEP INFORMATION

We keep information for as long as needed to provide the service and keep accurate business records, and as reasonably necessary to resolve disputes, process claims, enforce agreements, prevent fraud, meet legal or accounting obligations, maintain necessary transaction records, and maintain communication opt out records where appropriate.

12. PRIVACY RIGHTS AND REQUESTS

12.1 YOUR ACCOUNT

You can update your account details at any time from your account page.

12.2 PRIVACY REQUESTS

Depending on where you live and which laws apply, you may have rights to access personal information, correct inaccurate information, request deletion, request a copy of certain information, opt out of certain marketing practices, appeal a privacy request decision where required by applicable law, and receive equal treatment for exercising applicable privacy rights.

To request access to or deletion of your information, contact Dorm Butler using the information in Section 17. Certain requests may be subject to legal exceptions, and Dorm Butler may need to verify the identity of the person making a request before providing personal information or completing certain requests.

12.3 AUTHORIZED AGENTS

Where applicable law permits, a person may submit a privacy request on behalf of another person. Dorm Butler may require reasonable documentation showing that the requester is authorized to act on that person's behalf.

13. CHILDREN'S PRIVACY

13.1 CHILDREN

Dorm Butler's services are primarily intended for college and university students and the individuals who support or pay for those students. As described in the Terms and Conditions, if a customer is under the age required to independently enter into a binding contract, a parent or legal guardian must accept the Terms and assume responsibility for the customer's use of the services.

Dorm Butler does not direct the website to children under 13 and does not knowingly collect personal information from children under 13 through the website in circumstances where applicable law requires parental consent. If Dorm Butler learns that such information was collected without permission, Dorm Butler may take appropriate steps to delete it.

14. THIRD PARTY SERVICES AND WEBSITES

14.1 THIRD PARTIES

Dorm Butler may link to or interact with third party websites, payment providers, sign in providers, social media platforms, technology services, or other external services. Dorm Butler does not control the privacy practices of those third parties. Please review their privacy policies before providing information to them.

15. BUSINESS TRANSFERS AND LEGAL DISCLOSURES

15.1 BUSINESS TRANSFERS

If Dorm Butler is involved in a merger, acquisition, financing, restructuring, sale of assets, sale of the business, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction where legally permitted.

15.2 LEGAL DISCLOSURES

We may share information when required by law or to protect the safety of people or property. This includes disclosures reasonably necessary to comply with applicable law, respond to lawful requests from governmental authorities, protect the rights, safety, or property of Dorm Butler or others, investigate fraud or unlawful conduct, enforce agreements, or establish, exercise, or defend legal claims.

15.3 UNITED STATES PROCESSING

Dorm Butler is a United States based service intended primarily for customers in the United States. Information is processed in the United States.

16. CHANGES TO THIS PRIVACY POLICY

16.1 UPDATES

Dorm Butler may update this Privacy Policy from time to time. Routine changes may be posted with a revised date on this page. For material changes, Dorm Butler may provide additional notice when appropriate or required by law.

17. CONTACT INFORMATION

17.1 CONTACT DORM BUTLER

Dorm Butler

Website: YourDormButler.com

Email: hello@yourdormbutler.com

Phone: 1-844-D-BUTLER

Mailing Address: [BUSINESS MAILING ADDRESS TO BE UPDATED]

CONTACT

Questions about this document can be sent to Dorm Butler through our contact page.